Privacy Statement
SBG Securities Ghana LTD (SBG) and affiliate companies treat personal information we collect through this website, and other channels as private and confidential.
Collection
We collect personal information directly from you, and where lawful and reasonable, we may collect personal information about you from third parties and publicly available sources, such as credit reporting and government agencies for the purposes set out below.
We use your personal information to:
- meet our responsibilities to you;
- follow your instructions;
- process your personal information for ordinary business purposes (this includes to open and maintain your account, give effect to transactions, administer claims where applicable, manage our risks and maintain our overall relationship with you);
- carry out statistical and other analyses to identify potential markets and trends, evaluate and improve our business (this includes improving existing and developing new products and services);
- tell you about services and products available within the Group;
- make sure our business suits your needs; and
- comply with applicable regulations.
Without your personal information, we may not be able to provide or continue to provide you with the products or services that you need.
Your consent
We will process your personal information if you give us your consent willingly or in accordance with the law. You give your consent to us through our products and services agreements.
We will only disclose your personal information if:
- the law requires it;
- we have a public duty to disclose the information;
- our or your legitimate interests require disclosure; or
- you agreed that we may disclose your information.
Third parties
We ask third-party service providers to agree to our privacy policies if they need access to any Personal Information to carry out their services.
We will not disclose your personal information to external organisations that are not our service providers, unless you gave us your consent, or unless we may do so by law, or if it is necessary for the conclusion or performance of our agreement with you.
Transfer across borders
Sometimes we will process your personal information in other countries, either to carry out your instructions or for ordinary business purposes. These countries may not have the same level of protection. If necessary, we will ask the party to whom we transfer your personal information to agree to our privacy principles, associated policies and practices.
Storing personal information
We store personal information as required by law.
Our security practices
Our security systems are designed to prevent loss, unauthorised destruction, damage and/or access to your personal information from unauthorised third parties.
You should read the security tips and updates on our website regularly to make sure that you benefit from our security systems and stay updated with the latest fraud scams and trends.
Marketing by electronic means
If you give us permission, we may use your personal information to tell you about products, services and special offers from us or other companies that may interest you. We will do this through email, text message (SMS), social media platforms or notify you on your mobile applications. If you later decide that you do not want us to do this, please contact us through our customer service channels to stop this service.
Access to your personal information
As our customer, you may:
- ask us to give you a description of your personal information that we hold; and
- ask us to correct or update your personal information through our customer service channels.
We may, if allowed by law, charge a fee for this.
Our use of technology to follow your use of our website
While you are using our website or mobile applications, we automatically process certain personal information, such as visits to our website. We use this information to find out which areas of our website people visit most and to monitor the use of our website. This helps us to add more value to our services. This information is gathered in such a way that we do not get personal information about any individual or their online behaviour on other websites.
Cookies
We use cookie technology on some of our websites. A cookie is small pieces of text that is saved on your Internet browser when you use our websites. The cookie is sent to our computer each time you visit our websites. Cookies make it easier for us to give you a better experience online. You can stop your browser from accepting cookies, but if you do, some parts of our website may not work. We recommend that you allow cookies.
Links to other websites
Our website and related websites may have links to or from other websites. Although we try to link only to websites that also have high privacy standards, we are not responsible for their security, privacy practices or content. We recommend that you always read the privacy and security statements on these websites.
Monitoring of electronic communications
We communicate with you through different methods and channels. If allowed by law, we may record and monitor electronic communications to make sure that they comply with our legal and regulatory responsibilities and internal policies.
Monitoring and analysis
We will monitor and analyse your account for credit, fraud, compliance and other risk-related purposes as required by law.
Your rights
We will take note of your rights under applicable privacy and data protection laws, especially your right to object, on reasonable grounds, to certain types of processing.
You have the right to query a decision that we make about a product or service that you have applied for.
Right to change this privacy statement
We may change this privacy statement. We will publish all changes on our website. The latest version of our privacy statement will replace all earlier versions unless the privacy statement says differently.
*Associate companies
Stanbic Holdings Ghana LTD.
Stanbic Bank Ghana LTD.
Stanbic Investment Management Services LTD.
Stanbic Insurance Brokers Ghana LTD.
Queries and complaints
If you have any queries or complaints about privacy, please contact the Privacy Officer:
Barbara Dede Okai-Tettey
Postal Address: CT 2344 Cantonments, Accra.
Physical address:
Stanbic Heights
Plot No. 215 South Liberation Link
Airport City, Accra
Telephone: +233 55 654 2320